Welcome Skype Prime IT Providers!
Skype and MinuteFix have joined forces to offer you the Skype Prime IT Provider, with a the strength of the MinuteFix Certified Technician Community. In doing so, you are also eligible to earn up to 10% more on your Skype Prime fees, in addition to the 70% you are already earning.Plus, you get to communicate with other Skype Prime and MinuteFix Certified Technicians in our forums, chat rooms and our own online social network. Here, you can get live help with any services you might be providing from a community of people like you. Your Skype Prime profile will contain the MinuteFix Certified seal which increases your chances of getting more business. You will also have access to our support tools such as the MinuteFix Remote Desktop software. By becoming certified, you instantly make 5% on top of your Skype Prime fees and can join our elite MinuteFix MasterTech program to earn a total of 10%. So, say you earn $100 in Skype Prime services fees for one month, you would currently take home $70 after Skype Prime's fees. As a MinuteFix Certified MasterTech, you would earn $80. It's free to get certified, and only takes three simple steps:
Step 1:
Sign up for a free MinuteFix account. During the certification process we will ask for your Skype ID so we can pay you your money for your Skype Prime services.
Step 2:
To become certified, you will need to pass one test in each of three categories: technology skills, language and customer service. Once you become certified, we will provide you with all the tools you will need to interact with customers and offer remote support.
Step 3:
Once you are certified, you can continue offering your Skype Prime service as usual while benefiting from the MinuteFix Technician Community features. After you get your payment from Skype, we will send you your additional fees.
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Getting certified
- How do I get certified?
- What technologies do you have certifications for?
- What language tests do you currently offer?
- What do I get as a MinuteFix Certified Technician?
- What are the certification tests like?
- What are the test-taking policies?
- Is there a limit to the number of tests I can take?
- How can I prepare for the tests?
- What is the passing grade for each test?
General
How much does it cost?
Nothing. It's free. Just sign up, take the certification tests, and start earning money. We'll provide you with all the tools for you to provide support.
What do I need to get started?
You will need a high-speed internet connection and a fast computer running Windows. You'll also need a headset and a Skype account. That's all.
Can I also work for MinuteFix?
Yes. Being a MinuteFix Certified Technician also gives you access to provide support services for MinuteFix customers too. To do so, you must be certified in at least one of the technologies we support which include Microsoft Windows, Windows Vista, Microsoft Office, Security and Antivirus, and General technology support. You must also pass the English proficiency test, and our customer service exam. Find out more about offering support to MinuteFix customers. If you are already a MinuteFix Certified Technician, you are eligible to use Skype Prime and automatically setup to earn higher fees.
Getting certified
How do I get certified?
In order to become a MinuteFix Certified Technician you will need to pass a language, customer service and at least one technology exam. At MinuteFix, we strongly believe that great customer service is just as important as technology expertise. We gather the top technicians from around the world to make part of our top-flight technician community, and to do so, we ensure that their skills go beyond knowing how to remove a virus. Once you have passed the language, customer service and technology exams, and accepted our terms of behavior you will be part of the MinuteFix Certified Technician community.
What technologies do you have certifications for?
Our current support technologies include Microsoft Windows, Windows Vista, Microsoft Office, Security and Antivirus, General technology support, Mac and Linux. More will be added soon.
What language tests do you currently offer?
We currently only offer proficiency tests in English. Additional languages are coming soon.
What do I get as a MinuteFix Certified Technician?
Once you join the Certified MinuteFix Community, you will have access to the community discussion forums where you can post technology questions and get to know other members. You will also have your own profile page in our community social network. Live technician chat rooms are available as well as access to our remote desktop tools. Best of all, you will earn higher rates for your Skype Prime services, as well as increasing your chances of getting business as your customers will know you are backed by the MinuteFix Certification Program.
What are the certification tests like?
The tests are multiple choice and written answers, and vary from 15 to 40 minutes in available time. There are between 30 - 40 questions and you don't get a negative mark for wrong or unanswered questions. Each correct answer gives you 1 positive point. Some questions might have more than one correct answer, you will need to select all the right answers. There are no partial points. All questions have the same mark. At the end, you will receive an overall score and a pass or fail notice unless the test has an open-ended question, which will be graded manually. The technology certification exams are multiple choice while the language tests require writing and speaking (you will need a working computer microphone).
What are the test-taking policies?
The following are the rules you must adhere to when taking your MinuteFix certification tests. These rules are strictly enforced:
- The tests must be taken by the registered MinuteFix technician. No one can aid in taking the tests.
- You cannot obtain access to any of the tests previous to taking the tests. No copies of the tests will be made.
Violation of these rules will result in the immediate suspension of the MinuteFix account, and the technician will be expelled from the community. Please report any violations by emailing us at technician.support@minutefix.com.
Is there a limit to the number of tests I can take?
You can take as many tests as you feel are appropriate for your depth of knowledge, however, you will only be able to retake a test once (a total of 2 tries).
How can I prepare for the tests?
We suggest you refresh your technical knowledge of the specific test you are going to take. The test is made up of theoretical and practical questions. Before taking the test, there will be an outline of the topics that will be covered. Make sure you have plenty of time (the tests range from 15 - 40 minutes) without interruption, and solid internet connection.
What is the passing grade for each test?
You must pass with a 70% average to pass each test.
Getting paid
How much will I earn with Skype Prime?
By being a Skype Prime provider you get 70% of the fees you choose to charge for your services. By being MinuteFix Certified you automatically get an additional 5%. And, if you make it to our MasterTech program, you get a full 10% more.
What is the MinuteFix MasterTech program?
As the premier provider of community-based live tech support, MinuteFix takes tech support and IT help very seriously. We are also strong believers of delivering great customer service. So, the MinuteFix MasterTech program is our way of recognizing some of our most active and influential technicians. These are the people who stand out by always looking for ways to solve technology problems and going beyond their call of duty to treat customers right. They are online and available to help other techs with tough problems. They are positive and contribute actively to the forums, social network and on the MinuteFix Tech Queue chat. They are the people who believe that treating customers like friends is the best way to help the world through technology support.
How do I become a MinuteFix MasterTech?
Are you the tech that visits product update sites? Do you peruse tech blogs and stay up to speed with the best in antivirus software? Do you friends and family turn to you for all their tech support? Do you love to spread the word of MinuteFix and let people know you are an MinuteFix tech? Are you one of those people who will scour the Internet to find a solution to every problem, if you will not let a tough technology question stop you? If you have answered yes to all of these questions, you have what it takes to be a MasterTech. If you think that you or someone else has what it takes to be a MasterTech, please email us at technician.support@minutefix.com, and let us know. Please include a brief sentence of why you or someone else deserves to belong on the MasterTech team.
Other qualities we look for in MinuteFix MasterTechs:
- You display strong activity on the technician forums
- You show positive participation in the MinuteFix chat room
- You have great ratings as a Skype Prime provider
- You have a minimum of 10 Skype Prime sessions
- Your social network profile is loaded with cool stuff including pictures of your life away from the keyboard
- You use your real names and more often than not use real pictures of yourself on your profile (Skype, forum and social network)
In addition to receiving higher Skype Prime fees, MinuteFix MasterTechs earn early access to MinuteFix and Skype releases as well as other insider scoops. You will also be responsible for leading the MinuteFix Certified Community and being an example to the entire team. Remember you are part of a community that thrives on each others knowledge and if you are only lurking than you are not taking full advantage of such an awesome community!
How will I get paid?
Your fees will be delivered via PayPal. Please make sure you have submitted the PayPal email address you would like us to transfer the funds to in your MinuteFix account under "Your Account" > "Payments".
When will I get paid?
Your fees will be transferred to you via PayPal 30 days after you receive your payment from Skype. Yes, we too are begging that they reduce the 4-month time-frame. We'll try to pull some strings on your behalf.
Rules and policies
What are the service rules?
The MinuteFix Certified Technician community is constantly being monitored by the MinuteFix Quality Assurance team. Customer and Technician feedback is taken very seriously. MinuteFix is very serious about fostering its strong brand as a reliable, top-quality service. We go great lengths to ensure that the technician community is screened and tested, and that the customer service is among the best in the world. Being able to source itself from the world's largest pool of talent (you), we can retain and reward the best players. Our technology ensures that no malicious activity takes place, and our intense monitoring guarantees that any negative behavior is detected and acted upon. Malicious activity will cause the immediate expulsion of the technician from the community. Please report questionable behavior to technician.support@minutefix.com.
Who do I contact if I have questions?
The MinuteFix Community Manager is dedicated to helping you succeed. He is always available to answer your questions and concerns, and help you improve as a Certified MinuteFix Technician. You can contact the community manager in any of these ways:
Drew Odom, Community Manager:
- Email: drew@minutefix.com
- Skype: andrewodom