Step 1:
After signing up for a free account, you will instantly be able to get computer support. Simply click on the "Get help now" button any time you have a technical question or problem and a live technician will call your number within 30 seconds of sending your request. Start now and get your first 5 minutes of support for free. No credit card required.
Step 2:
You'll be connected over the phone to a technician who will help you solve the issue. If necessary, and with your permission, we can request to see your screen remotely, and walk you through as if we were sitting right next to you.
Step 3:
You simply pay $0.99 per minute of support given. If we can't fix it, you don't pay. It's easy. Start now and get your first 5 minutes free.
General
How does it work?
MinuteFix can help you solve any technology problem or technology-related question you might have. We do that by having a community of experts at your disposal, around the clock, every day of the week. We know how stressful technology can get at times, and we're always here to help. One of our technicians will instantly call you on the phone number you provide us, and will walk you through every step of the process. A chat window will also be availble to exchange links and information. If you'd like, and with your permission, we can even show you how to fix it by connecting to your computer remotely. Simply sign up and you'll be able to reach someone for help, any time of the day, whenever you need help.
How much does it cost?
Try us free for your first 5 minutes, after that it's only $0.99 per minute. We will only bill you for the minutes you use, even if we can help you in under a minute. And we make it easy to pay by accepting all major credit cards. Plus, if we can't solve your problem or question, the session is absolutely free—that's our guarantee.
What do I need to get started?
We'll give you 5 minutes free to try us out. We won't even need your credit card. After you are satisfied with our service, or want to continue your session, you will need a valid credit card available to enter in our secure form. You are best off with a high-speed connection, and at this time, we only support Windows operating systems. You can use your account on any computer. Have a Mac? Stay tuned.
How good is the service? Can you really help me with anything?
We're serious about what we do. If you can connect to the Internet, we can help. We have very high standards for both technology assistance and customer service. No technician will conduct more than one session at a time; you will have their full attention. Not only are our technicians highly trained and certified, but they love what they do. They are willing to offer alternatives and solutions to most any computer problem. We believe in our service so much, that if we can't help solve your problem, we won't charge you. Having trouble downloading a file? Can't print your Excel sheet? Have a question about your email? We're here to help, even if it's 3 o'clock in the morning.
Can you teach me how to do it?
Yes. We want you to learn more about technology in the process of helping you out. It will save you time and money in the future, and that makes us feel good. Simply ask your technician to give you a step-by-step walk through of how the issue was solved. Your technician can also walk you through it using our screen-sharing technology. We can also teach you how to use common computer programs. We're here all day and all night. Just ask.
Security
Is it safe?
At MinuteFix, gaining your trust is our main responsibility. We employ the industry's strongest security standards to ensure that your data, and any transmissions between you and MinuteFix, are safe. We continuously monitor our technician's performance and employ tech-support best practices to protect your privacy. These are some of the ways in which we safeguard your privacy at MinuteFix.
- All sensitive connections to MinuteFix are protected through 128-bit SSL encryption, the technology industry standard for protecting communications through an internet browser. This prevents hackers from accessing any of the session chat or your credit card data when it is in transit.
- Our screen-sharing technology has been tested in some of the most trying environments. Used by over 400 banks worldwide, the MinuteFix Remote Desktop software ensures that your connection is secure, and your sensitive data is safe. Throughout the session, you will be able to see everything we do, and can easily disconnect at any time. You remain in control. And, once we have helped you solve your questions, we will no longer be able to see your screen.
- All chat messages are recorded and remote desktop sessions captured in video format. Computer support sessions are monitored on a daily basis to ensure your security and technicians are trained to protect your sensitive data.
- MinuteFix has been awarded the VeriSign security seal.
- We are PCI compliant, meeting the credit-card industry's highest standard of digital information security. We apply high-security protection standards in backup and safe-guarding data.
- We employ Hackersafe to test our site on a daily basis. Hackersafe attempts to hack MinuteFix once a day, using sophisticated intrusion scripts that attempt to test any vulnerabilities like any malicious hacker would. You can be sure your data is safe with us, we ensure it every day.
How can I protect my computer's security?
MinuteFix gives you the option of sharing your screen with our technicians, who can quickly and efficiently help you identify and correct any problem. You remain in control of any activity that is performed on your computer and you will see every action performed. Remote screen-sharing is an option, and you can choose to only receive instructions to perform the actions on your own if you prefer. You can disconnect anytime, and once the session is complete, MinuteFix will no longer be able to see your screen.
MinuteFix suggests that you remain at your computer during all remote sessions and inform your technician of any sensitive data you might have, so that we can take precautions to protect your personal data. If you have any concerns about your computer's security, please email us at minutefix.privacy@minutefix.com.
Billing
Do you bill by seconds, or minute increments?
MinuteFix bills you by minute increments. So, if your session is 2 minutes and 50 seconds long, we'll charge you for 3 minutes.
How do I pay?
To make the process fast and easy, we accept all major credit cards: Visa, MasterCard, American Express and Discover.
Get started now and get you first 5 minutes free.